Digital Matter Status - Incident history https://status.digitalmatter.com Digital Matter Fri, 10 Apr 2026 09:55:00 +0000 Device Manager Deployment Type: Maintenance Duration: 40 minutes Affected Components: Device Manager Service, Device Manager API, Device Manager Web Apr 10, 09:55:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 10, 09:55:01 GMT+0 - Identified - Maintenance is now in progress Apr 10, 10:35:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 40 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>09:55:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>09:55:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>10:35:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 10 Apr 2026 09:55:00 +0000 https://status.digitalmatter.com/maintenance/cmnr6658h01z6b2abxhx411n0 https://status.digitalmatter.com/maintenance/cmnr6658h01z6b2abxhx411n0 Device Manager - March Release Type: Maintenance Duration: 22 minutes Affected Components: Device Manager Service, Device Manager API, Device Manager Web Mar 18, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 18, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 18, 06:22:18 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 22 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 18</var>, <var data-var='time'>06:22:18</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 18 Mar 2026 06:00:00 +0000 https://status.digitalmatter.com/maintenance/cmmue4kgs00ixwv6zap7yshw3 https://status.digitalmatter.com/maintenance/cmmue4kgs00ixwv6zap7yshw3 Device Manager Deployment - API Update Type: Maintenance Duration: 13 minutes Affected Components: Device Manager API Mar 10, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 10, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 10, 09:13:30 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 13 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. .</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>09:13:30</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 10 Mar 2026 09:00:00 +0000 https://status.digitalmatter.com/maintenance/cmmkag11h07fdb5hl9xbt8gg5 https://status.digitalmatter.com/maintenance/cmmkag11h07fdb5hl9xbt8gg5 Device Manager Deployment - Service Update Type: Maintenance Duration: 21 minutes Affected Components: Device Manager Service, Device Manager API, Device Manager Web Feb 20, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 20, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 20, 09:20:50 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 21 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. .</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>09:20:50</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 20 Feb 2026 09:00:00 +0000 https://status.digitalmatter.com/maintenance/cmluma0oa0oqjmk9e0ifatm4x https://status.digitalmatter.com/maintenance/cmluma0oa0oqjmk9e0ifatm4x Device Manager - Aiding Data Service Update Type: Maintenance Duration: 6 hours and 11 minutes Affected Components: Device Manager Service, Device Manager API, Device Manager Web Feb 19, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 19, 07:11:29 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 hours and 11 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. .</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>07:11:29</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 19 Feb 2026 01:00:00 +0000 https://status.digitalmatter.com/maintenance/cmlt2afc607rhqmpzx9dtvq7y https://status.digitalmatter.com/maintenance/cmlt2afc607rhqmpzx9dtvq7y Device Manager - API Deployment Type: Maintenance Duration: 17 minutes Affected Components: Device Manager API Feb 16, 09:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. There is a fix required on an API call when setting a Device Parameter Template on a device. Feb 16, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 16, 09:47:04 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 17 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. There is a fix required on an API call when setting a Device Parameter Template on a device..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>09:47:04</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 16 Feb 2026 09:30:00 +0000 https://status.digitalmatter.com/maintenance/cmloyw0x40typm1zop8cjt8af https://status.digitalmatter.com/maintenance/cmloyw0x40typm1zop8cjt8af Some Website Requests are Timing Out Type: Incident Duration: 3 hours and 22 minutes Affected Components: Device Manager Web Feb 16, 06:26:38 GMT+0 - Investigating - We are currently investigating this incident. Feb 16, 09:48:13 GMT+0 - Resolved - This incident has been resolved. An API fix was made that should resolve some of the poor performance seen in production environments. Type: Incident

Duration: 3 hours and 22 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>06:26:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>09:48:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. An API fix was made that should resolve some of the poor performance seen in production environments..</p> ]]> Mon, 16 Feb 2026 06:26:38 +0000 https://status.digitalmatter.com/incident/cmlosk73k19ebp2a9ujsd73co https://status.digitalmatter.com/incident/cmlosk73k19ebp2a9ujsd73co API is Currently Inaccessible Type: Incident Duration: 1 hour and 5 minutes Affected Components: Device Manager API Feb 16, 01:32:13 GMT+0 - Investigating - We are currently investigating this incident. Feb 16, 02:23:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 16, 02:33:19 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 16, 02:36:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 5 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>01:32:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>02:23:02</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>02:33:19</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 16</var>, <var data-var='time'>02:36:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Feb 2026 01:32:13 +0000 https://status.digitalmatter.com/incident/cmloi1kv114wrp2a9x5h14zmv https://status.digitalmatter.com/incident/cmloi1kv114wrp2a9x5h14zmv Device Manager - February Release Type: Maintenance Duration: 30 minutes Affected Components: Device Manager Service, Device Manager API, Device Manager Web Feb 12, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Feb 12, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 12, 06:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 12 Feb 2026 06:00:00 +0000 https://status.digitalmatter.com/maintenance/cmli079eb001ojujygir873vu https://status.digitalmatter.com/maintenance/cmli079eb001ojujygir873vu Device Manager - New Product Support Type: Maintenance Duration: 24 minutes Affected Components: Device Manager Service, Device Manager Location Engine, Device Manager API Feb 9, 12:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. This is to add additional product support. Feb 9, 12:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 9, 12:54:22 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 24 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. This is to add additional product support..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:54:22</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 9 Feb 2026 12:30:00 +0000 https://status.digitalmatter.com/maintenance/cmlf42zau02em13zoezpmhi5w https://status.digitalmatter.com/maintenance/cmlf42zau02em13zoezpmhi5w Device Manager - Web App Update Type: Maintenance Duration: 6 minutes Affected Components: Device Manager Web Feb 4, 09:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Downtime is expected to be minimal. Feb 4, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Feb 4, 09:35:34 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Downtime is expected to be minimal..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:35:34</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 4 Feb 2026 09:30:00 +0000 https://status.digitalmatter.com/maintenance/cml7sqf4t039esyo37y1shp22 https://status.digitalmatter.com/maintenance/cml7sqf4t039esyo37y1shp22 Device Manager - Small Web UI Update Type: Maintenance Duration: 13 minutes Affected Components: Device Manager Web Jan 22, 06:00:00 GMT+0 - Identified - We are planning a scheduled maintenance during that time. Downtime is expected to be minimal, as only the Web UI is affected. Jan 22, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 22, 06:13:25 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 13 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance during that time. Downtime is expected to be minimal, as only the Web UI is affected..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>06:13:25</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 22 Jan 2026 06:00:00 +0000 https://status.digitalmatter.com/maintenance/cmkns129x08cro3yzb6z3xk0y https://status.digitalmatter.com/maintenance/cmkns129x08cro3yzb6z3xk0y Device Manager - Update Billing Detail Reports Type: Maintenance Duration: 9 minutes Affected Components: Device Manager Web Jan 6, 08:30:00 GMT+0 - Identified - The Billing Detail Reports require an update to ensure data is correctly populated across a year boundary. Jan 6, 08:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 6, 08:38:53 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 9 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Identified</strong> - The Billing Detail Reports require an update to ensure data is correctly populated across a year boundary..</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>08:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>08:38:53</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 6 Jan 2026 08:30:00 +0000 https://status.digitalmatter.com/maintenance/cmk272m2y025a120mypo4ahsu https://status.digitalmatter.com/maintenance/cmk272m2y025a120mypo4ahsu Device Manager - December Release Type: Maintenance Duration: 29 minutes Affected Components: Device Manager Service, Device Manager Location Engine, Device Manager Web, Device Manager API Dec 11, 09:00:00 GMT+0 - Identified - During the previous maintenance window, we did not complete the deployment as we picked up a problem. We will release the update during this time. Dec 11, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 11, 09:28:50 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 29 minutes

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - During the previous maintenance window, we did not complete the deployment as we picked up a problem. We will release the update during this time..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>09:28:50</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 11 Dec 2025 09:00:00 +0000 https://status.digitalmatter.com/maintenance/cmj16if1t053fw7avirpalvaz https://status.digitalmatter.com/maintenance/cmj16if1t053fw7avirpalvaz Device Manager - December Release Type: Maintenance Duration: 45 minutes Affected Components: Device Manager Service, Device Manager Web, Device Manager API Dec 11, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Dec 11, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 11, 06:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 45 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 11 Dec 2025 06:00:00 +0000 https://status.digitalmatter.com/maintenance/cmj0qg6l4032z180zkbfrmw7i https://status.digitalmatter.com/maintenance/cmj0qg6l4032z180zkbfrmw7i Device Manager - November Release Type: Maintenance Duration: 21 minutes Affected Components: Device Manager API, Device Manager Service, Device Manager Web Nov 10, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 10, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 10, 06:20:32 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 21 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>06:20:32</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 10 Nov 2025 06:00:00 +0000 https://status.digitalmatter.com/maintenance/cmhn6680o0047zvlfcrjhc7uj https://status.digitalmatter.com/maintenance/cmhn6680o0047zvlfcrjhc7uj Device Manager - Scheduled Report Automation Improvement Type: Maintenance Duration: 9 minutes Affected Components: Website Oct 16, 10:45:00 GMT+0 - Identified - We are planning a small deployment to update the scheduled report automation service. Oct 16, 10:45:01 GMT+0 - Identified - Maintenance is now in progress Oct 16, 10:54:06 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 9 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>10:45:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a small deployment to update the scheduled report automation service..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>10:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>10:54:06</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 16 Oct 2025 10:45:00 +0000 https://status.digitalmatter.com/maintenance/cmgtak4ot02coz78am2rorpis https://status.digitalmatter.com/maintenance/cmgtak4ot02coz78am2rorpis Device Manager Bug Fix - Small Update for Scheduled Reports Type: Maintenance Duration: 25 minutes Affected Components: Device Manager Web Oct 15, 06:30:00 GMT+0 - Identified - We have identified an issue with the new scheduled report feature. A fix has been made and is ready for deployment. Oct 15, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Oct 15, 06:55:05 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 25 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with the new scheduled report feature. A fix has been made and is ready for deployment..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>06:55:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 15 Oct 2025 06:30:00 +0000 https://status.digitalmatter.com/maintenance/cmgrl42rq00ruifwv7k62351g https://status.digitalmatter.com/maintenance/cmgrl42rq00ruifwv7k62351g Device Manager - October Release Type: Maintenance Duration: 30 minutes Affected Components: Device Manager Service, Device Manager API, Device Manager Location Engine, Device Manager Web, Support, Website Oct 13, 15:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 13, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 13, 15:30:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 13</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Mon, 13 Oct 2025 15:00:00 +0000 https://status.digitalmatter.com/maintenance/cmgoshg2n00q4ir41vt1flihm https://status.digitalmatter.com/maintenance/cmgoshg2n00q4ir41vt1flihm Device Manager - Update to Web and Device Service Type: Maintenance Duration: 1 minute Affected Components: Website, Support, Device Manager Web, Device Manager Service, Device Manager API, Device Manager Location Engine Sep 8, 10:50:01 GMT+0 - Completed - Maintenance is now in progress Sep 8, 10:50:00 GMT+0 - Identified - We are deploying an update to the web and device service. Type: Maintenance

Duration: 1 minute

Affected Components: , , , , ,

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:50:01</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:50:00</var> GMT+0</small><br><strong>Identified</strong> - We are deploying an update to the web and device service..</p> ]]> Mon, 8 Sep 2025 10:50:00 +0000 https://status.digitalmatter.com/maintenance/cmfb004iu000l124fbpk9n5ke https://status.digitalmatter.com/maintenance/cmfb004iu000l124fbpk9n5ke Device Manager - September Release Type: Maintenance Duration: 1 hour Affected Components: Website, Support, Device Manager Web, Device Manager Service, Device Manager API, Device Manager Location Engine Sep 8, 09:00:01 GMT+0 - Identified - Maintenance is now in progress. Further time required. Sep 8, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 8, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , , ,

<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. Further time required..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 8 Sep 2025 09:00:00 +0000 https://status.digitalmatter.com/maintenance/cmfaldao7004tefu1ifgy39km https://status.digitalmatter.com/maintenance/cmfaldao7004tefu1ifgy39km Update to Automation Service Managing Inactive Users Type: Maintenance Duration: 6 hours and 18 minutes Affected Components: Device Manager Web, Device Manager API Aug 25, 00:45:00 GMT+0 - Identified - We are making a small change to how we message and disable inactive users on the Device Manager platform. Downtime should be minimal. Aug 25, 07:03:25 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 hours and 18 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>00:45:00</var> GMT+0</small><br><strong>Identified</strong> - We are making a small change to how we message and disable inactive users on the Device Manager platform. Downtime should be minimal..</p> <p><small>Aug <var data-var='date'> 25</var>, <var data-var='time'>07:03:25</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Mon, 25 Aug 2025 00:45:00 +0000 https://status.digitalmatter.com/maintenance/cmeqqvskm00hbqf78zt8jc7r3 https://status.digitalmatter.com/maintenance/cmeqqvskm00hbqf78zt8jc7r3 Device Manager - Scheduled Restart for US Instance Type: Maintenance Duration: 19 minutes Affected Components: Device Manager Web, Device Manager API Aug 18, 09:18:37 GMT+0 - Completed - Maintenance has completed successfully. Aug 18, 09:00:00 GMT+0 - Identified - We will be rebooting the Device Manager US instance to apply important system updates. The expected downtime is minimal. Type: Maintenance

Duration: 19 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>09:18:37</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be rebooting the Device Manager US instance to apply important system updates. The expected downtime is minimal..</p> ]]> Mon, 18 Aug 2025 09:00:00 +0000 https://status.digitalmatter.com/maintenance/cmegtl8wn00061058kij8q88i https://status.digitalmatter.com/maintenance/cmegtl8wn00061058kij8q88i Maintenance Type: Maintenance Affected Components: Device Manager Web Aug 14, 14:45:00 GMT+0 - Completed - We are planning for a scheduled maintenance during that time. Aug 14, 14:45:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>14:45:00</var> GMT+0</small><br><strong>Completed</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>14:45:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Thu, 14 Aug 2025 14:45:00 +0000 https://status.digitalmatter.com/maintenance/cmebi4x330007pbmnv2zoapjd https://status.digitalmatter.com/maintenance/cmebi4x330007pbmnv2zoapjd Device Manager - Maintenance Type: Maintenance Duration: 6 minutes Affected Components: Device Manager Web Aug 13, 17:06:22 GMT+0 - Completed - Maintenance has completed successfully. Aug 13, 17:00:00 GMT+0 - Identified - We are planning a small maintenance window to address a bug that prevents new connectors from being created. Aug 13, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 6 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>17:06:22</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a small maintenance window to address a bug that prevents new connectors from being created..</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 13 Aug 2025 17:00:00 +0000 https://status.digitalmatter.com/maintenance/cmea5y69d0003jk3h2ft92xib https://status.digitalmatter.com/maintenance/cmea5y69d0003jk3h2ft92xib Device Manager - August Release Type: Maintenance Duration: 1 hour Affected Components: Device Manager Web, Device Manager Service, Device Manager API, Device Manager Location Engine Aug 12, 14:30:00 GMT+0 - Identified - We are planning a scheduled maintenance. Aug 12, 15:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 12, 14:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning a scheduled maintenance..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>14:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 12 Aug 2025 14:30:00 +0000 https://status.digitalmatter.com/maintenance/cme8583fp007mqbraa8fmpl0t https://status.digitalmatter.com/maintenance/cme8583fp007mqbraa8fmpl0t Website Maintenance Type: Maintenance Duration: 2 days Affected Components: Website Aug 6, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 8, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 7, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 2 days

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Thu, 7 Aug 2025 07:00:00 +0000 https://status.digitalmatter.com/maintenance/cme0gu1h50063a2kemrleuo4b https://status.digitalmatter.com/maintenance/cme0gu1h50063a2kemrleuo4b Location Engine Lora Endpoint Authentication is failing Type: Incident Duration: 6 hours and 21 minutes Affected Components: Device Manager Location Engine May 29, 10:23:39 GMT+0 - Investigating - We are currently investigating this incident. May 29, 16:27:33 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 29, 16:28:09 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 29, 16:44:45 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 21 minutes

Affected Components:

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>10:23:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>16:27:33</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>16:28:09</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>16:44:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 29 May 2025 10:23:39 +0000 https://status.digitalmatter.com/incident/cmb987yqf001eg1i5gvhnvkdd https://status.digitalmatter.com/incident/cmb987yqf001eg1i5gvhnvkdd Device Manager Website Unavailable Type: Incident Duration: 17 minutes Affected Components: Device Manager Web Dec 11, 05:44:47 GMT+0 - Investigating - We are currently investigating this incident. Dec 11, 06:01:50 GMT+0 - Resolved - One of the services stopped running which resulted in a few minutes of downtime. This problem has been addressed and fixed. Type: Incident

Duration: 17 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>05:44:47</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>06:01:50</var> GMT+0</small><br><strong>Resolved</strong> - One of the services stopped running which resulted in a few minutes of downtime. This problem has been addressed and fixed..</p> ]]> Wed, 11 Dec 2024 05:44:47 +0000 https://status.digitalmatter.com/incident/cm4jgue34001mrky0bbjm85gw https://status.digitalmatter.com/incident/cm4jgue34001mrky0bbjm85gw Incident Involving Web Components of Device Manager Type: Incident Duration: 44 minutes Affected Components: Device Manager Web, Device Manager API Sep 23, 06:58:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 23, 07:42:00 GMT+0 - Resolved - This incident has been resolved. Sep 23, 07:05:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Type: Incident

Duration: 44 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>06:58:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:42:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 23</var>, <var data-var='time'>07:05:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> ]]> Mon, 23 Sep 2024 06:58:00 +0000 https://status.digitalmatter.com/incident/cm1evmkrt0001ruetepuimk2v https://status.digitalmatter.com/incident/cm1evmkrt0001ruetepuimk2v OEM API under maintenance Type: Incident Affected Components: Device Manager API Aug 19, 07:35:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>07:35:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 19 Aug 2024 07:35:56 +0000 https://status.digitalmatter.com/incident/cm00om6ul004wvk50vfgmznfg https://status.digitalmatter.com/incident/cm00om6ul004wvk50vfgmznfg Degraded Location Engine GNSS Lookups Type: Incident Duration: 4 hours and 37 minutes Affected Components: Device Manager Location Engine Apr 10, 10:00:00 GMT+0 - Monitoring - We have observed a decrease in GNSS lookup performance. This can result in delayed processing and failed GNSS lookups. Our providers are actively investigating. We will continue to monitor the situation. Apr 10, 14:36:38 GMT+0 - Resolved - We have been monitoring all services and the throughput has normalized. Type: Incident

Duration: 4 hours and 37 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have observed a decrease in GNSS lookup performance. This can result in delayed processing and failed GNSS lookups. Our providers are actively investigating. We will continue to monitor the situation. .</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>14:36:38</var> GMT+0</small><br><strong>Resolved</strong> - We have been monitoring all services and the throughput has normalized..</p> ]]> Wed, 10 Apr 2024 10:00:00 +0000 https://status.digitalmatter.com/incident/cluttafss531035b6ocv95cqdv4 https://status.digitalmatter.com/incident/cluttafss531035b6ocv95cqdv4