tag:status.digitalmatter.com,2005:/history Digital Matter Status - Incident history 2026-02-20T09:00:00.000+00:00 Digital Matter tag:status.digitalmatter.com,2005:Maintenance/cmluma0oa0oqjmk9e0ifatm4x 2026-02-20T09:00:00.000+00:00 2026-02-20T09:00:00.000+00:00 Device Manager Deployment - Service Update Type: Maintenance

Duration: 21 minutes

Affected Components: Device Manager Service, Device Manager API, Device Manager Web

Feb 20, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. .

Feb 20, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 20, 09:20:50 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmlt2afc607rhqmpzx9dtvq7y 2026-02-19T01:00:00.000+00:00 2026-02-19T01:00:00.000+00:00 Device Manager - Aiding Data Service Update Type: Maintenance

Duration: 6 hours and 11 minutes

Affected Components: Device Manager Service, Device Manager API, Device Manager Web

Feb 19, 01:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. .

Feb 19, 07:11:29 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmloyw0x40typm1zop8cjt8af 2026-02-16T09:30:00.000+00:00 2026-02-16T09:30:00.000+00:00 Device Manager - API Deployment Type: Maintenance

Duration: 17 minutes

Affected Components: Device Manager API

Feb 16, 09:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. There is a fix required on an API call when setting a Device Parameter Template on a device..

Feb 16, 09:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 16, 09:47:04 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Incident/cmlosk73k19ebp2a9ujsd73co 2026-02-16T06:26:38.477+00:00 2026-02-16T06:26:38.477+00:00 Some Website Requests are Timing Out Type: Incident

Duration: 3 hours and 22 minutes

Affected Components: Device Manager Web

Feb 16, 06:26:38 GMT+0
Investigating - We are currently investigating this incident..

Feb 16, 09:48:13 GMT+0
Resolved - This incident has been resolved. An API fix was made that should resolve some of the poor performance seen in production environments..

]]> tag:status.digitalmatter.com,2005:Incident/cmloi1kv114wrp2a9x5h14zmv 2026-02-16T01:32:13.813+00:00 2026-02-16T01:32:13.813+00:00 API is Currently Inaccessible Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: Device Manager API

Feb 16, 01:32:13 GMT+0
Investigating - We are currently investigating this incident..

Feb 16, 02:23:02 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 16, 02:33:19 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 16, 02:36:47 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmli079eb001ojujygir873vu 2026-02-12T06:00:00.000+00:00 2026-02-12T06:00:00.000+00:00 Device Manager - February Release Type: Maintenance

Duration: 30 minutes

Affected Components: Device Manager Service, Device Manager API, Device Manager Web

Feb 12, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Feb 12, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 12, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.digitalmatter.com,2005:Maintenance/cmlf42zau02em13zoezpmhi5w 2026-02-09T12:30:00.000+00:00 2026-02-09T12:30:00.000+00:00 Device Manager - New Product Support Type: Maintenance

Duration: 24 minutes

Affected Components: Device Manager Service, Device Manager Location Engine, Device Manager API

Feb 9, 12:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. This is to add additional product support..

Feb 9, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 9, 12:54:22 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cml7sqf4t039esyo37y1shp22 2026-02-04T09:30:00.000+00:00 2026-02-04T09:30:00.000+00:00 Device Manager - Web App Update Type: Maintenance

Duration: 6 minutes

Affected Components: Device Manager Web

Feb 4, 09:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. Downtime is expected to be minimal..

Feb 4, 09:30:01 GMT+0
Identified - Maintenance is now in progress.

Feb 4, 09:35:34 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmkns129x08cro3yzb6z3xk0y 2026-01-22T06:00:00.000+00:00 2026-01-22T06:00:00.000+00:00 Device Manager - Small Web UI Update Type: Maintenance

Duration: 13 minutes

Affected Components: Device Manager Web

Jan 22, 06:00:00 GMT+0
Identified - We are planning a scheduled maintenance during that time. Downtime is expected to be minimal, as only the Web UI is affected..

Jan 22, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 22, 06:13:25 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmk272m2y025a120mypo4ahsu 2026-01-06T08:30:00.000+00:00 2026-01-06T08:30:00.000+00:00 Device Manager - Update Billing Detail Reports Type: Maintenance

Duration: 9 minutes

Affected Components: Device Manager Web

Jan 6, 08:30:00 GMT+0
Identified - The Billing Detail Reports require an update to ensure data is correctly populated across a year boundary..

Jan 6, 08:30:01 GMT+0
Identified - Maintenance is now in progress.

Jan 6, 08:38:53 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmj16if1t053fw7avirpalvaz 2025-12-11T09:00:00.000+00:00 2025-12-11T09:00:00.000+00:00 Device Manager - December Release Type: Maintenance

Duration: 29 minutes

Affected Components: Device Manager Service, Device Manager Location Engine, Device Manager Web, Device Manager API

Dec 11, 09:00:00 GMT+0
Identified - During the previous maintenance window, we did not complete the deployment as we picked up a problem. We will release the update during this time..

Dec 11, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 09:28:50 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmj0qg6l4032z180zkbfrmw7i 2025-12-11T06:00:00.000+00:00 2025-12-11T06:00:00.000+00:00 Device Manager - December Release Type: Maintenance

Duration: 45 minutes

Affected Components: Device Manager Service, Device Manager Web, Device Manager API

Dec 11, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Dec 11, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 11, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.digitalmatter.com,2005:Maintenance/cmhn6680o0047zvlfcrjhc7uj 2025-11-10T06:00:00.000+00:00 2025-11-10T06:00:00.000+00:00 Device Manager - November Release Type: Maintenance

Duration: 21 minutes

Affected Components: Device Manager API, Device Manager Service, Device Manager Web

Nov 10, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Nov 10, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 10, 06:20:32 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmgtak4ot02coz78am2rorpis 2025-10-16T10:45:00.000+00:00 2025-10-16T10:45:00.000+00:00 Device Manager - Scheduled Report Automation Improvement Type: Maintenance

Duration: 9 minutes

Affected Components: Website

Oct 16, 10:45:00 GMT+0
Identified - We are planning a small deployment to update the scheduled report automation service..

Oct 16, 10:45:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 10:54:06 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmgrl42rq00ruifwv7k62351g 2025-10-15T06:30:00.000+00:00 2025-10-15T06:30:00.000+00:00 Device Manager Bug Fix - Small Update for Scheduled Reports Type: Maintenance

Duration: 25 minutes

Affected Components: Device Manager Web

Oct 15, 06:30:00 GMT+0
Identified - We have identified an issue with the new scheduled report feature. A fix has been made and is ready for deployment..

Oct 15, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 15, 06:55:05 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmgoshg2n00q4ir41vt1flihm 2025-10-13T15:00:00.000+00:00 2025-10-13T15:00:00.000+00:00 Device Manager - October Release Type: Maintenance

Duration: 30 minutes

Affected Components: Device Manager Service, Device Manager API, Device Manager Location Engine, Device Manager Web, Support, Website

Oct 13, 15:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 13, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 13, 15:30:00 GMT+0
Completed - Maintenance is now in progress.

]]> tag:status.digitalmatter.com,2005:Maintenance/cmfb004iu000l124fbpk9n5ke 2025-09-08T10:50:00.000+00:00 2025-09-08T10:50:01.000+00:00 Device Manager - Update to Web and Device Service Type: Maintenance

Duration: 1 minute

Affected Components: Website, Support, Device Manager Web, Device Manager Service, Device Manager API, Device Manager Location Engine

Sep 8, 10:50:01 GMT+0
Completed - Maintenance is now in progress.

Sep 8, 10:50:00 GMT+0
Identified - We are deploying an update to the web and device service..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmfaldao7004tefu1ifgy39km 2025-09-08T09:00:00.000+00:00 2025-09-08T09:00:01.000+00:00 Device Manager - September Release Type: Maintenance

Duration: 1 hour

Affected Components: Website, Support, Device Manager Web, Device Manager Service, Device Manager API, Device Manager Location Engine

Sep 8, 09:00:01 GMT+0
Identified - Maintenance is now in progress. Further time required..

Sep 8, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 8, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.digitalmatter.com,2005:Maintenance/cmeqqvskm00hbqf78zt8jc7r3 2025-08-25T00:45:00.000+00:00 2025-08-25T00:45:00.000+00:00 Update to Automation Service Managing Inactive Users Type: Maintenance

Duration: 6 hours and 18 minutes

Affected Components: Device Manager Web, Device Manager API

Aug 25, 00:45:00 GMT+0
Identified - We are making a small change to how we message and disable inactive users on the Device Manager platform. Downtime should be minimal..

Aug 25, 07:03:25 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmegtl8wn00061058kij8q88i 2025-08-18T09:00:00.000+00:00 2025-08-18T09:18:37.926+00:00 Device Manager - Scheduled Restart for US Instance Type: Maintenance

Duration: 19 minutes

Affected Components: Device Manager Web, Device Manager API

Aug 18, 09:18:37 GMT+0
Completed - Maintenance has completed successfully..

Aug 18, 09:00:00 GMT+0
Identified - We will be rebooting the Device Manager US instance to apply important system updates. The expected downtime is minimal..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmebi4x330007pbmnv2zoapjd 2025-08-14T14:45:00.000+00:00 2025-08-14T14:45:00.000+00:00 Maintenance Type: Maintenance

Affected Components: Device Manager Web

Aug 14, 14:45:00 GMT+0
Completed - We are planning for a scheduled maintenance during that time..

Aug 14, 14:45:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmea5y69d0003jk3h2ft92xib 2025-08-13T17:00:00.000+00:00 2025-08-13T17:06:22.153+00:00 Device Manager - Maintenance Type: Maintenance

Duration: 6 minutes

Affected Components: Device Manager Web

Aug 13, 17:06:22 GMT+0
Completed - Maintenance has completed successfully..

Aug 13, 17:00:00 GMT+0
Identified - We are planning a small maintenance window to address a bug that prevents new connectors from being created..

Aug 13, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.digitalmatter.com,2005:Maintenance/cme8583fp007mqbraa8fmpl0t 2025-08-12T14:30:00.000+00:00 2025-08-12T14:30:00.000+00:00 Device Manager - August Release Type: Maintenance

Duration: 1 hour

Affected Components: Device Manager Web, Device Manager Service, Device Manager API, Device Manager Location Engine

Aug 12, 14:30:00 GMT+0
Identified - We are planning a scheduled maintenance..

Aug 12, 15:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 12, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.digitalmatter.com,2005:Maintenance/cme0gu1h50063a2kemrleuo4b 2025-08-07T07:00:00.000+00:00 2025-08-06T07:00:01.000+00:00 Website Maintenance Type: Maintenance

Duration: 2 days

Affected Components: Website

Aug 6, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 8, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 7, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.digitalmatter.com,2005:Maintenance/cmdwxdtls003k9eudb7bybtm7 2025-08-04T15:00:00.000+00:00 2025-08-04T15:00:00.000+00:00 Device Manager - Scheduled Restart for EU Instance Type: Maintenance

Duration: 15 minutes

Affected Components: Device Manager Web, Device Manager API

Aug 4, 15:00:00 GMT+0
Identified - We will be rebooting the Device Manager EU instance to apply important system updates. The expected downtime is minimal..

Aug 4, 15:15:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 4, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.digitalmatter.com,2005:Maintenance/cmd45v3gi004t7zh7tydbmxro 2025-07-15T11:00:00.000+00:00 2025-07-15T11:30:00.000+00:00 Device Manager - July Release Type: Maintenance

Duration: 30 minutes

Affected Components: Device Manager Web, Device Manager Service, Device Manager API, Device Manager Location Engine

Jul 15, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 15, 11:00:00 GMT+0
Identified - We are planning a maintenance window to perform our monthly release during this time..

Jul 15, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.digitalmatter.com,2005:Maintenance/cmc8qc5540001ppowrq3ejymb 2025-06-23T15:00:00.000+00:00 2025-06-23T15:35:00.000+00:00 Device Manager - June Release Type: Maintenance

Duration: 35 minutes

Affected Components: Device Manager Web, Device Manager Service, Device Manager API, Device Manager Location Engine

Jun 23, 15:35:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 23, 15:00:00 GMT+0
Identified - We are planning a scheduled maintenance during this time..

]]> tag:status.digitalmatter.com,2005:Incident/cmb987yqf001eg1i5gvhnvkdd 2025-05-29T10:23:39.315+00:00 2025-05-29T10:23:39.315+00:00 Location Engine Lora Endpoint Authentication is failing Type: Incident

Duration: 6 hours and 21 minutes

Affected Components: Device Manager Location Engine

May 29, 10:23:39 GMT+0
Investigating - We are currently investigating this incident..

May 29, 16:27:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 29, 16:28:09 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 29, 16:44:45 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.digitalmatter.com,2005:Incident/cm4jgue34001mrky0bbjm85gw 2024-12-11T05:44:47.263+00:00 2024-12-11T05:44:47.263+00:00 Device Manager Website Unavailable Type: Incident

Duration: 17 minutes

Affected Components: Device Manager Web

Dec 11, 05:44:47 GMT+0
Investigating - We are currently investigating this incident..

Dec 11, 06:01:50 GMT+0
Resolved - One of the services stopped running which resulted in a few minutes of downtime. This problem has been addressed and fixed..

]]> tag:status.digitalmatter.com,2005:Incident/cm1evmkrt0001ruetepuimk2v 2024-09-23T06:58:00.000+00:00 2024-09-23T06:58:00.000+00:00 Incident Involving Web Components of Device Manager Type: Incident

Duration: 44 minutes

Affected Components: Device Manager Web, Device Manager API

Sep 23, 06:58:00 GMT+0
Investigating - We are currently investigating this incident..

Sep 23, 07:42:00 GMT+0
Resolved - This incident has been resolved..

Sep 23, 07:05:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.digitalmatter.com,2005:Incident/cm00om6ul004wvk50vfgmznfg 2024-08-19T07:35:56.196+00:00 2024-08-19T07:35:56.196+00:00 OEM API under maintenance Type: Incident

Affected Components: Device Manager API

Aug 19, 07:35:56 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.digitalmatter.com,2005:Incident/cluttafss531035b6ocv95cqdv4 2024-04-10T10:00:00.000+00:00 2024-04-10T10:00:00.000+00:00 Degraded Location Engine GNSS Lookups Type: Incident

Duration: 4 hours and 37 minutes

Affected Components: Device Manager Location Engine

Apr 10, 10:00:00 GMT+0
Monitoring - We have observed a decrease in GNSS lookup performance. This can result in delayed processing and failed GNSS lookups. Our providers are actively investigating. We will continue to monitor the situation. .

Apr 10, 14:36:38 GMT+0
Resolved - We have been monitoring all services and the throughput has normalized..

]]>